This Partnership Agreement (hereinafter referred to as the “Agreement”)
governs the relationship between Just eSIM Limited, with its registered
office at Room 1001, 10/F, Tower B, New Mandarin Plaza, 14 Science Museum
Road, Tsimshatsui East, Kowloon, Hong Kong, registration number 3167139
(hereinafter referred to as the “Company”), and the Partner within the
framework of the program promoting services under the Just eSIM brand.
PREAMBLE
WHEREAS the Company provides services under the Just eSIM brand;
WHEREAS the Partner possesses the necessary resources, skills, and
capabilities to effectively promote and carry out marketing activities aimed
at promoting the Company’s services;
WHEREAS the purpose of the cooperation between the Company and the Partner
is to attract new customers for services under the Just eSIM brand;
NOW, THEREFORE, in consideration of the mutual covenants and conditions
contained herein, the Parties agree as follows:
1. DEFINITIONS
“Service” — means the digital service under the Just eSIM brand, including
the mobile application, website, web app, personal account dashboard, and other
service delivery interfaces.
“Partner” — means a person or entity that has entered into this Agreement
with the Company.
“Referrer” — means a Partner whose unique referral identifier or promotional
link was used during the registration of another Partner or customer in the Personal
Account, on the basis of which the System has recorded a referral relationship
between the said persons.
“Uplink” — means a Partner positioned higher in the partner structure and
designated in the System as the Referrer of another Partner.
“System” — means the Company’s software and technical platform, including
databases, algorithms, and administrative tools designed for recording Partner
and customer registrations, establishing and storing referral relationships and
partner structures, assigning and modifying Partner roles, and calculating and
recording partner commissions.
“Personal Account” — means the Partner’s personal dashboard, accessible
at https://justesim.com/affiliate-adm/, which provides the Partner with access
to System data regarding the Partner’s role(s), payment volumes received from
persons referred by the Partner, refunds, the Partner’s commission amount, and
other related information.
“Partner Commission Rules” — means the document establishing the rates
and conditions for commission accrual within each Partner role, set forth in Appendix
No. 1 and forming an integral part of this Agreement.
2. PROCEDURE FOR ENTERING INTO THE AGREEMENT
2.1. To accede to this Agreement, a prospective Partner (hereinafter
referred to as the "Candidate") shall submit an application by completing
the Partner registration form (the "Questionnaire"). The Questionnaire may
be accessed via a link available on the website or via an individual link provided by another Partner.
2.2. Completion of the form constitutes the Candidate’s acceptance of the
terms of this Agreement; however, it does not result in the automatic
execution of the Agreement. The Company shall review the Questionnaire and
reserves the right, at its sole discretion, to accept or reject the
application due to non-compliance with the requirements set forth in this
Agreement and/or without stating reasons.
2.3. Upon approval of the application, the Candidate shall receive a
notification at the email address specified in the Questionnaire, and the
Candidate shall be granted access to the Personal Account. The Agreement
shall be deemed executed as of the date the Candidate is granted access to
the Personal Account. From that date, the Candidate shall acquire the status
of Partner.
3. PARTNER ROLES
3.1. In the course of performing this Agreement, the Partner may act in one
or more of the following roles:
Role
Area of Activity
Method of Attraction
Criteria and Procedure for Role Assignment
Affiliate
Attracting customers to the Service
Providing customers with a special link or promo code supplied by
the Company for registration with the Service
Role is assigned upon Affiliate registration in the System
Ambassador
Attracting Affiliates
Arranging negotiations between the Company and prospective
Affiliates / providing an individual link to the partner agreement
accession form on the Company’s website
Role is assigned manually by the Company upon request for Affiliate
attraction
Senior
Attracting Ambassadors
Arranging negotiations between the Company and prospective
Ambassadors
Role is assigned automatically by the System upon the triggering
event: attraction of an Ambassador
3.2. The role hierarchy is fixed and structured within the System in the
following ascending order: Affiliate → Ambassador → Senior.
3.3. Transition between roles is permitted exclusively upward within the
hierarchy. Demotion, reverse transition, or reassignment of a previously
held role is not permitted.
3.4. A Partner may have no more than one Uplink or may have no Uplink at
all. Circular, cross-referral, self-referral, and other cyclical
dependencies are prohibited, including but not limited to the following
situations:
(a) a chain is formed in which a Partner, through one or more other
Partners, ends up in their own partner branch;
(b) a Partner becomes the Uplink of their own Uplink (assignment of a role
resulting in the Partner being positioned above their Uplink).
3.5. The depth of the partner structure shall not exceed three levels.
3.6. If, at the time of an Affiliate’s promotion to Ambassador, the said
Partner has a recorded Uplink with the Ambassador role, such Uplink shall be
promoted to Senior level, as it is deemed that they have attracted a new
Ambassador.
3.7. The Senior role is final, irreversible, and cannot be assigned
manually. Assignment of the Senior role is carried out automatically,
immediately, and without the need for any additional confirmation,
notification, or manual action by the Company or the Partner.
3.8. The roles assigned to the Partner are recorded in the System and
reflected in the Personal Account. The Partner’s commission rates within the
respective role shall apply from the date of role assignment in the System
and shall not extend to any period during which the Partner did not hold the
respective role.
4. OBLIGATIONS OF THE PARTIES
4.1. The Company appoints the Partner as a non-exclusive partner for the
purpose of promoting and attracting new customers to use the Service under
the terms of this Agreement.
4.2. The Company shall provide the Partner with a registration link or promo
code to be used by customers referred by the Partner, in order to track the
Partner’s commission.
4.3. The Partner agrees to use best efforts to actively promote and market
the Service among potential customers through various marketing channels in
compliance with applicable laws and regulations.
4.4. The Partner undertakes to:
4.5. The Partner is prohibited from sending spam, unsolicited messages, or
other forms of intrusive communications when promoting the Service.
Spam is defined as any electronic communications sent without the prior
consent of the recipient, including but not limited to:
mass email campaigns,
messages via messengers,
posts in comments,
automated messages on social media.
The Partner undertakes to comply with applicable legislation on advertising,
data protection, and electronic communications when promoting the Service.
4.6. The Partner is prohibited from taking any actions aimed at artificially
inflating partner commissions or distorting System statistics.
Such actions include, but are not limited to:
self-referral or use of the Service by the Partner via their own referral
link;
registration of fictitious or affiliated accounts;
use of automated traffic generation systems;
cookie stuffing, hidden redirects, or other technical methods of traffic
source spoofing;
any other actions that the Company reasonably considers fraudulent.
In the event such actions are identified, the Company shall be entitled to:
cancel the corresponding accruals;
suspend payments to the Partner;
terminate the Agreement unilaterally.
4.7. The Partner represents and warrants that they have the necessary rights
and authority to enter into and perform this Agreement, and that they are
the lawful owner and/or user of the information resources on which the
Service is promoted.
5. SYSTEM DATA
5.1. The Partner agrees that System data constitutes the sole authoritative
and legally binding source of information for the calculation of Partner
commissions, as well as regarding:
the existence and composition of referral relationships;
the Partner’s position within the partner structure;
assigned roles and dates of their assignment;
applicable rates and accrued commissions.
5.2. Any other information, calculations, screenshots, correspondence, oral
agreements, or data from third-party services shall have no legal force
unless reflected in the System.
5.3. Any disputes related to the determination of referral relationships,
Partner roles, and commission accruals shall be resolved exclusively on the
basis of System data.
6. COMMISSIONS AND PAYMENTS
6.1. In consideration of the Partner’s efforts to promote the Service and
successful referrals resulting in the use and payment for the Service, the
Company agrees to pay the Partner a commission in accordance with this
Section.
6.2. The Partner’s commission is calculated in accordance with the Partner
Commission Rules based on System data available to the Partner in the
Personal Account. The commission amount (the Partner’s balance) in the
Personal Account is stated in euros.
6.3. For the purpose of commission payout, the Partner shall request a
payout by clicking the corresponding button in the Personal Account. The
button becomes active when the Partner’s balance exceeds EUR 200.
6.4. Upon receipt of a payout request, the Company shall prepare and send
the Partner a report containing a breakdown of the accrued commission. The
amounts in the report are stated in euros and, where applicable, in another
currency (in the event the commission is paid in a currency other than
euros) at the exchange rate on the date the report is prepared. If the
Partner is a resident of the Russian Federation, the payment currency under
this Agreement shall be the Russian ruble, and conversion shall be made at
the Central Bank of Russia exchange rate. In all other cases, where
conversion is required, it shall be carried out by the Company at the OANDA
market rate.
6.5. At the request of either Party, additional documents confirming the
Partner’s performance of obligations (certificates of services rendered or
equivalent documents) shall be prepared.
6.6. The commission shall be paid to the Partner no later than the 10th day
of the month following the month in which the Partner submitted a payout
request in accordance with clause 6.3. In the event that documents referred
to in clause 6.5 have been prepared, payment shall be made upon execution of
such documents by both Parties.
6.7. Payment shall be made via the payment method specified by the Partner
or to the account indicated by the Partner in writing to the Company’s email
address. The Partner shall be solely responsible for providing accurate and
up-to-date payment details and for ensuring the validity and accessibility
of the selected payment method or account.
6.8. Taxes, refunds, chargebacks, or other deductions incurred by the
Company shall be deducted from the commission. The commission is inclusive
of all costs incurred by the Partner in connection with the performance of
this Agreement.
6.9. The Company reserves the right to amend the Partner Commission Rules,
with such amendments taking effect on the first day of the following month.
The Company undertakes to notify the Partner of the amendments no later than
10 days before such amendments take effect. If the Partner disagrees with
the updated Partner Commission Rules, the Partner shall notify the Company
accordingly, and the Agreement shall be terminated as of the effective date
of the amendments. Amendments to the Partner Commission Rules shall have no
retroactive effect and shall apply exclusively from the effective date of
the new version.
6.10. In the event of a dispute regarding commission calculation or payment,
the Parties agree to immediately enter into amicable negotiations to resolve
the dispute. The Company shall suspend all outstanding payments to the
Partner until the payment dispute is resolved.
6.11. The Company shall not pay and may seek compensation from the Partner
for fraudulent or reversed transactions. The Company reserves the right to
suspend the accrual or payment of partner commissions in the event of
detection of fraud, bad-faith traffic, or other violations of this Agreement
pending the completion of an investigation.
7. INTELLECTUAL PROPERTY
7.1. All intellectual property rights, including but not limited to
trademarks, service marks, logos, trade names, copyrights, and any other
intellectual property rights associated with the Service and the marketing
materials provided by the Company, shall remain the exclusive property of
the Company.
7.2. The Partner acknowledges and agrees that they do not acquire any
intellectual property rights of the Company under this Agreement. The
Company grants the Partner a limited, non-exclusive, non-transferable,
revocable license to use the Company’s intellectual property solely for the
purposes of promoting and attracting customers to the Service in accordance
with this Agreement.
7.3. The Partner shall use the Company’s intellectual property only to the
extent and in the manner expressly permitted by the Company and in
accordance with the guidelines provided by the Company. The Partner shall
not modify, alter, or reproduce the Company’s intellectual property without
the Company’s prior written consent. Upon termination or expiration of this
Agreement, the Partner shall cease all use of the Company’s intellectual
property for any marketing or promotional purposes.
7.4. The Partner may create their own materials for the purpose of promoting
the Service, subject to the Company’s approval. The intellectual property
rights and ownership of such materials shall be the sole and exclusive
property of the Company and shall transfer to the Company immediately upon
their creation.
7.5. For the duration of this Agreement, the Partner grants permission for
the placement on the Service’s website and/or application of the Partner’s
logo, trademark, commercial designation, or trade name (hereinafter also
referred to as “designations”), as provided when completing the
Questionnaire or sent to the Company by email.
7.6. The Partner agrees to take all necessary measures to protect the
Company’s intellectual property from unauthorized use, disclosure, or
infringement. The Partner shall immediately notify the Company of any
suspected or actual infringement of the Company’s intellectual property
rights that comes to the Partner’s attention. In the event of infringement
or suspected infringement, the Company reserves the right to take
appropriate legal action to protect its intellectual property rights, and
the Partner undertakes to provide their full cooperation.
8. CONFIDENTIALITY
8.1. The Company may disclose certain confidential and proprietary
information to the Partner under this Agreement (“Confidential
Information”). For the purposes of this Agreement, Confidential Information
includes (but is not limited to) personal data of the Company’s customers
and information and materials developed and/or provided by the Partner to
the Company, as well as information collected or developed in the Company’s
interests.
8.2. The Partner agrees to maintain the confidentiality of the Company’s
Confidential Information and to use it exclusively for the performance of
their obligations under this Agreement.
8.3. In the event that an Uplink is assigned to the Partner, the Partner
grants the Company the right to disclose to such Uplink information
regarding the facts, volumes of payments received from referred customers,
refunds, and the Partner’s commission amount, as well as other information
relating to the performance of this Agreement, to the extent necessary for
settlements between the Company and the said Uplink. Such information shall
be disclosed only to the said Uplink without additional consent from the
Partner and shall not constitute a breach of confidentiality.
8.4. The Partner undertakes to:
Take all necessary measures to protect the confidentiality of the
Company’s Confidential Information.
Not disclose the Company’s Confidential Information to any third party
without the Company’s prior written consent, except as expressly permitted
by this Agreement.
Restrict access to the Company’s Confidential Information to only those
employees who have a need-to-know basis and who are bound by
confidentiality obligations.
Provide a list of all recipients of Confidential Information at the
Company’s request.
8.5. The confidentiality obligations set forth in this Section shall not
apply to information that:
Was known to the Partner at the time of its disclosure, as evidenced by
written records.
Has become publicly available through no fault of the Partner.
Was lawfully obtained by the Partner from a third party without breach of
any confidentiality obligations.
8.6. Upon termination or expiration of this Agreement, the Partner shall
immediately return all copies of the Company’s Confidential Information,
unless the Parties have agreed otherwise in writing.
8.7. In the event of disclosure or unauthorized use of Confidential
Information, the Company shall be entitled to claim compensation from the
Partner for losses arising from the disclosure or unauthorized use of
Confidential Information.
9. SANCTIONS CLAUSE
9.1. The Partner represents and warrants that, as of the date of submission
of the Questionnaire:
(a) neither the Partner nor its participants (shareholders), beneficial
owners, directors, affiliates, subsidiaries, or persons acting on its behalf
are included in any sanctions lists administered by:
the Office of Foreign Assets Control of the U.S. Department of the
Treasury (OFAC);
the Council of the European Union;
the Government of the United Kingdom;
the Office of Financial Sanctions Implementation (OFSI);
the Authorities of Hong Kong;
any other governmental authorities whose sanctions regimes are applicable
or may potentially be applicable to the Company;
(b) the said persons are not subject to restrictive measures, including but
not limited to blocking sanctions, sectoral restrictions, export controls,
or prohibitions on financial transactions;
(c) the performance of this Agreement shall not result in a violation of
applicable sanctions legislation and shall not expose the Company to the
risk of secondary sanctions.
9.2. The Partner undertakes to immediately notify the Company in writing of
any circumstances that may affect the accuracy of the aforesaid
representations, including the imposition of sanctions, commencement of
investigations, inclusion in sanctions lists, or the emergence of other
sanctions risks.
9.3. Upon receipt of the completed Questionnaire from the Partner, the
Company shall conduct a comprehensive compliance due diligence review of the
Partner, as well as of the persons referred to in clause 9.1 of this
Agreement, to verify compliance with applicable sanctions restrictions.
9.4. In the event that the Partner or any of the persons referred to in
clause 9.1 of this Agreement is found to be included in sanctions lists, or
circumstances are identified which, in the Company’s reasonable assessment,
give rise to sanctions, regulatory, financial, or reputational risks, the
Company shall be entitled, at its sole discretion, to:
(a) refuse to enter into the Agreement without stating reasons; or
(b) suspend negotiations pending the elimination of identified risks; or
(c) request additional information and documents.
9.5. The Company’s refusal to enter into the Agreement on the grounds set
forth in this clause shall not be deemed a breach of obligations and shall
not give rise to any obligation to compensate for any losses, expenses, or
other damages of the Partner.
9.6. In the event that, following the execution of the Agreement:
the Partner or any of the persons referred to in clause 9.1 are included
in sanctions lists;
the performance of the Agreement would expose the Company, its banks,
financial intermediaries, affiliates, or management to the risk of
sanctions;
the performance of the Agreement becomes impossible due to the refusal of
banks or other financial institutions to process transactions by reason of
sanctions restrictions;
the Company shall be entitled, at its sole discretion, to:
(a) suspend the performance of the Agreement in whole or in part for the
duration of the relevant circumstances;
(b) require amendment of the Agreement to bring it into compliance with
applicable sanctions regimes;
(c) unilaterally terminate the Agreement out of court by written notice to
the Partner.
9.7. In the event of termination of the Agreement on the grounds set forth
in this Section, the Company shall not be liable for any losses of the
Partner caused by such termination, except for obligations that arose prior
to the date of suspension or termination and that do not conflict with
applicable sanctions legislation.
9.8. In the event that it is established that the Partner, when submitting
the Questionnaire and/or in the course of performing this Agreement,
provided inaccurate, incomplete, or misleading information, or intentionally
concealed the fact of being subject to sanctions or the fact that the
persons referred to in clause 9.1 of this Agreement are subject to
sanctions, such actions shall constitute a material breach of this
Agreement.
In such event, the Company shall be entitled, at its discretion, to:
(a) unilaterally terminate the Agreement out of court by written notice to
the Partner; and/or
(b) demand full compensation for losses, including actual damages, lost
profits, fines, penalties, bank fees, costs of legal support, compliance
reviews, and other costs incurred in connection with such breach; and/or
(c) apply any other remedies available under applicable law and this
Agreement.
10. TERM AND TERMINATION
10.1. This Agreement shall come into force on the Effective Date as
specified in clause 2.3 of this Agreement. Upon the expiration of each
12-month period, the Agreement shall be automatically renewed for each
subsequent 12-month period.
10.2. Either Party may terminate this Agreement unilaterally by providing
the other Party with 30 days’ prior written notice by email.
10.3. The Company may immediately terminate this Agreement by written notice
to the Partner if the Partner breaches any provision of this Agreement and
fails to remedy such breach within 3 days of receipt of written notice
specifying the breach.
10.4. Upon termination of this Agreement:
The Partner shall immediately cease all marketing and promotional
activities related to the Company’s services.
The Partner shall remove any marketing materials, links, or references to
the Company’s services from their websites, social media platforms, and
other promotional channels.
Any accrued but unpaid commissions earned by the Partner as of the date of
termination shall be paid by the Company within 30 days of termination.
10.5. The provisions of Sections 7 and 8 of this Agreement shall survive its
termination or expiration.
11. LIMITATION OF LIABILITY AND INDEMNIFICATION
11.1. To the maximum extent permitted by applicable law, the Company shall
not be liable to the Partner for any indirect, incidental, consequential,
special, or punitive damages arising in connection with this Agreement,
regardless of the basis or theory of liability.
11.2. The Company’s total aggregate liability under any claim arising in
connection with this Agreement, whether in contract, tort, or otherwise,
shall be limited to the total amount of commissions paid or payable to the
Partner during the 3-month period preceding the event giving rise to
liability.
11.3. The Partner agrees to indemnify, defend, and hold harmless the Company
and its officers, directors, employees, agents, heirs, and successors from
and against all claims, losses, liabilities, costs, and expenses (including
reasonable legal fees) arising out of or in connection with:
12. GOVERNING LAW AND DISPUTE RESOLUTION
12.1. All matters arising out of or relating to this Agreement shall be
governed by and construed in accordance with the laws of Hong Kong, without
regard to any conflict of law provisions.
12.2. Any disputes arising in connection with this Agreement shall be
submitted to and finally resolved by arbitration administered by the Hong
Kong International Arbitration Centre in accordance with the arbitration
rules in effect at the time of filing the notice of arbitration. The seat of
arbitration shall be Hong Kong. The number of arbitrators shall be one. The
arbitration proceedings shall be conducted in English.
12.3. Each Party hereby waives the right to a jury trial in any action,
proceeding, or counterclaim brought by either Party against the other
arising out of or in connection with this Agreement.
13. MISCELLANEOUS
13.1. This Agreement, including all appendices and supplements hereto,
constitutes the entire agreement between the Parties with respect to the
subject matter hereof and supersedes all prior agreements, understandings,
and representations, whether oral or written.
13.2. The Company reserves the right to amend the terms of this Agreement
unilaterally by publishing a new version at https://justesim.com/en/aa. The
Partner shall independently review each new version.
13.3. Assignment: The Partner may not assign or transfer any rights or
obligations under this Agreement without the Company’s prior written
consent. The Company may assign or transfer its rights and obligations under
this Agreement to any third party, affiliate, or successor.
13.4. Third-Party Rights: Unless otherwise stated, this Agreement does not
confer any rights upon any person or third party other than the Parties to
this Agreement and, where applicable, their successors and permitted
assignees.
13.5. Unless otherwise stated, this Agreement does not create any rights
under the Contracts (Rights of Third Parties) Ordinance (Cap. 623 of the
Laws of Hong Kong) to enforce any provision of this Agreement.
13.6. If any provision of this Agreement is found to be invalid, illegal, or
unenforceable, the remaining provisions shall continue in full force and
effect.
13.7. This Agreement may be published in multiple languages. In the event of
any discrepancy between language versions, the English version shall
prevail.
13.8. All notices, requests, demands, or other communications required or
permitted under this Agreement shall be in writing and shall be deemed
received upon personal delivery, transmission by email, dispatch by
registered or certified mail with postage prepaid, or dispatch via a
reliable courier service, to the addresses set forth below:
For the Company:
Just eSIM Limited
Tower B, New Mandarin Plaza, 14 Science Museum Road, Tsimshatsui East, Kowloon,
Hong Kong [email protected]
For the Partner:
Contact details as indicated by the Partner when completing the Partner registration
form.
Appendix No. 1
to the Partnership Agreement
PARTNER COMMISSION RULES
Role
Conditions for Commission Accrual
Partner Commission Rate*
Affiliate
Commission is accrued for attracting customers to the Service. A
customer is deemed attracted if they used the link or promo code
provided to the Partner by the Company. The fact of clicking the
link or using the promo code is established based on the technical
data of the Company’s resources.
25% of actually received and non-refunded payments from customers
attracted by the Partner
Ambassador
Commission is accrued for attracting Affiliates. An Affiliate is
deemed attracted if they have entered into an agreement with the
Company for the promotion of the Service.
5% of payments from customers attracted by the Affiliate referred
by the Ambassador
Senior
Commission is accrued for attracting Ambassadors. The fact of
attracting an Ambassador is recorded by the System.
3% of the commission amount accrued to the Ambassador
* Customer refunds are deducted from the commission calculation base.
Where multiple roles are assigned to a Partner, commission shall be accrued
and paid for each role separately.
Just eSIM Limited
Room 1001, 10/F, Tower B, New Mandarin Plaza, 14 Science Museum Road, Tsimshatsui
East, Kowloon, Hong Kong
Email: [email protected]
Contacts of Data Protection Officer:
Room 1001, 10/F, Tower B, New Mandarin Plaza, 14 Science Museum Road, Tsimshatsui
East, Kowloon, Hong Kong
Email: [email protected]
Amendments to this Policy will be posted in the Product and will be
effective when posted. If we’ll make any material changes to this Policy we
will notify the data subjects by email (sent to the e-mail address specified
in the account) or by means of a notice on the website prior to the change
becoming effective. Any data subject can choose to discontinue use of our
products and services if the data subject does not accept the terms of this
Policy, or any modified version of this Policy. We do not
knowingly collect any personal information from children under the age of
18. Our products and services are not offered to individuals under the age
of 18. Refusal to provide the data may result in unavailability
of provision of our products and services or poor user experience.
Each data subject has the right to lodge a complaint to supervisory
authority in case of personal data breach, misuse or any violation of
applicable law related to personal data processing.
Categories of Personal Data and Purposes of Processing
Contact details of our customers for the following purposes: - to enter
a contract with a customer; - to perform a contract with customers; - to comply with legal obligations on providing the data to government
bodies; - to provide technical support as part of our contract
performance; - to conduct marketing communications on our offerings as
our legitimate interest; - to contact our customers for service
evaluation purposes by phone calls or other available means as our
legitimate interest. Any marketing communication is subject to
the right to objection. The rights to objection may also apply to other
kinds of processing activities. Technical specifications of
customer’s device for the following purposes: - to enter a contract
with a customer; - to perform a contract with customers; - to
comply with legal obligations on providing the data to government bodies; - to provide technical support as part our contract performance; - to
conduct marketing communications on our offerings as our legitimate
interest; - to support availability of our products and services; - to improve customer experience. Device identification and
location data for the following purposes: - to perform a contract with
customers; - to comply with legal obligations on providing the data to
government bodies; - to provide technical support as part of our
contract performance; - to support availability of our products and
services as part of our contract performance.
Information on
credit cards and other payment details for the following purposes: - to
perform a contract with customers; - to provide technical support and
fraud detection as part of our contract performance. - to conduct
anti-fraud activities as our legitimate interest. Cookie data
for the following purposes: - to conduct marketing communications on
our offerings as our legitimate interest; - to deliver targeting ads by
our advertisers on the basis of data subject’s consent; - to collect
statistical information based on data subject’s consent; - to support
availability of our products and services as part of our contract
performance; - to improve customer experience as part of our legitimate
interest.
Cookie title
Category
Storage period
Data processor
Description
Google analytics
Statistical
Lifetime
Google
Allows to analyze behaviour of website users.
Google Tag Manager
Essential
Lifetime
Google
Allows swift connection of Google Analytics and Yandex.Metrika with
the website.
Data on the customers’ communications with our products and services
for the following purposes: - to perform a contract with customers; - to comply with legal obligations on providing the data to government
bodies.
Profiling
We maintain profiles of our customers as it’s required to provide our
customers with history of use of our products and services. The profile
includes current balance and billing history. No automated decision making
is conducted on the basis of profile except for the cases when our products
and services may be provided in different manner on the basis of the
customer’s balance. Insufficient balance may result in suspension of
availability of our products and services.
Recipients of Personal Data
We may share personal information with the following recipients: - our
employees; - hosting providers; - technical support providers; - partners which act as our contractors for provision of our products and
services; - government bodies.
We may transfer the data
outside of EU and EEA provided that the transfer is subject to model
contract clauses on international transfers of personal data.Providing
information to our data processors is subject to signing a data processing
agreement that sets out the subject-matter and duration of the processing,
the nature and purpose of the processing, the type of personal data and
categories of data subjects and the obligations and rights of the
controller.
Period of Storage
The data will be stored during the period when our products and services are
provided to the customer and as long as we have a legal obligation to store
the data in order to supply it to government bodies.
Sensitive Information
We do not process the following information in any manner: - racial or
ethnic origin, political opinions, religious or philosophical beliefs, trade
union membership, genetic data and health data or data concerning a person’s
sex life or sexual orientation.
Rights of the Data Subjects
Each data subject has the following rights which may be exercised by
contacting us. All the rights below have specific exceptions in certain
cases. The requests will be processed within 30 days.
Right to
access allows any data subject to request the following information from us: - if its data is processed; - which data is processed; - which
are the recipients or categories of recipients of personal data; - data
storage period; - existence and nature of the rights to
rectification/erasure/restriction/objection, - existence of the right
to lodge a complaint to supervisory authorities; - sources of data; - existence of profiling and automated decision making including their
logic and consequences; - existence of safeguards of international data
transfers. Right to rectification is the right to correct
incorrect data and the right to complete the incomplete data. Right to erasure (“to be forgotten”) means that the data subject may
request erasure of his or her data in the following cases: - the data
is no longer needed for the purposes of processing; - consent for
processing is withdrawn and no other grounds of processing apply where such
processing is based on consent; - data subject objects to processing; - processing is unlawful; - the data is related to a child and was
processed in the context of offering a service directly to a child. Right to restriction means that processing shall be restricted if: - the data subject claims that the data is inaccurate and controller needs
to verify if it’s really inaccurate; - processing is unlawful but the
data subject wants processing to be restricted rather than the data to be
erased; - processing is no longer required for its purposes but the
data subject requires it for specific purposes; - processing is under
objection but the controller needs to verify if objection is not overridden
by legitimate interest of the controller. Right to notification
means that the data controller shall communicate the request of the data
subject in exercise of his or her rights to each recipient unless it proves
that it will take disproportionate effort. Right to data
portability means that data subject may request the data controller to
provide collected data in structured and readable form. Right to
object means that the data subject based on its personal circumstances may
override legitimate interests of the controller which constitute the basis
for processing. The data subject has the right not to be subject
to profiling which significantly affects his or her interests.
Protection of Information
We take the following measures on protection of personal data to prevent the
data breaches, misuse and the violation of rights of data subjects: -
Providing this Policy for review to any person or entity which is about to
process the personal data. - Keeping our officers and contractors
responsible for proper data processing conducted by such officers and
contractors. - Providing advice to any officer, data subject or partner
on the subject of compliance with this Policy. - Making sure no access
to personal data is provided to unauthorized parties. - Using only
reliable and tested software for processing or personal data. -
Assuming technical and organizational risks of data processing before such
processing takes place. - Ensuring that all actions in respect of the
data are exercised by protected accounts to access the data and all data
storages are available only to a limited number or persons on a password
basis. - Ensuring that we are able to suspend data processing or
withdraw any piece of data from processing if we believe that such
processing may violate applicable law. - In case of change in any
business process we will determine whether such change is data-related and
check if such change falls in line with this Policy. - Providing that
each location and device where personal data may be stored is a safe
environment. -Utilizing firewall to minimize the risk of unauthorized
access to the hosting infrastructure. - Where necessary using
third-party vendors to perform security assessments to identify issues with
its data security that could result in security vulnerabilities. -
Providing encryption of most sensitive personal data. - Ensuring
ongoing confidentiality, integrity, availability and resilience of
processing systems and services. - Providing the ability to restore the
availability and access to personal data in a timely manner in the event of
a physical or technical incident. - Processing regular testing,
assessing and evaluating the effectiveness of technical and organizational
measures for ensuring the security of the data processing.
Effective: July 25, 2022
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