FAQ

What is eSIM?

eSIM is an embedded SIM card compatible with most modern smartphones, tablets and smart devices. Physically, it is a chip inside the smartphone that receives the carrier's signal. In fact, eSIM is a slot for virtual SIM cards and you can switch between them in the phone's settings.

What devices support eSIM?

Here's a list of devices: show supported devices

Can I install the same eSIM on multiple devices?

No. You can only install eSIM on one device and only once. This means that if you remove eSIM from your device, you cannot install it again.

On the other hand, you can use your personal hotspot with your eSIM.

How long does it take to install eSIM with a QR code?

We send an eSIM QR code once you purchase. You receive it almost instantly after the payment.

It takes about 5 minutes to activate eSIM. Here are some recommendations for a successful eSIM activation on your device:

  • Connect to a stable Internet source (preferably Wi-Fi network at home or in a hotel);
  • Scan the QR code with the device that you will be using while traveling to access the internet;
  • Follow the further setup steps on your device.

If there's no way to scan the QR (for example, you received it on the same device you are going to install it on), you'll have to copy and paste the settings manually. Usually it takes the same amount of time.

Didn't get the QR code in more than 10 minutes? Contact us directly in our chat or at [email protected].

Can I restore eSIM?

No. After removing the eSIM, you will get an error when trying to load it again.

How to top up the eSIM?

eSIM has fixed traffic packages with a fixed validity period. You can top it up via the /recharge command. It's the same process as the purchase, but instead of a new eSIM, the package is added to the current active Just eSIM. Keep in mind that the new package is not added to the current one: each package has its own remaining traffic and validity period.

Note: if you try to top up the eSIM that has been removed or has not been installed yet, your money will go nowhere and you will have to get a refund via tech support.

When does data package activation start?

The eSIM validity period starts on the first connection to the Internet, i.e. upon your arrival to the destination country which you purchased the package for.

Downloading eSIM settings is not considered an activation, but it helps save time after you land at your destination. The activation itself takes 5 minutes, but still you need to find a Wi-Fi network. And if you download eSIM in advance, you can use it as soon as you get to your destination.

Warning: the following issue at the border may occur. For example, if you purchase and set up a package for Spain in Andorra, your eSIM may connect to the Spanish carrier and be activated ahead of time as the state border is too close and the coverage area may cross it.

Is there an eSIM for the country I want?

Almost certainly!
Just eSIM operates in more than 150 countries and regions!

What are payment methods?

We accept only international cards VISA, Mastercard, American Express and UnionPay.
Russian bank cards and MIR cards do not work.

When should I install eSIM if I'm going on a trip?

The most obvious approach is to install eSIM at home the day before departure, using either the home carrier's network or Wi-Fi network. Otherwise, once you arrive at your destination, you will have to find a Wi-Fi network, which is not always convenient.

Installing eSIM means downloading the settings using a QR code or entering the settings manually. Activation will occur once you arrive at your destination, when the SIM card connects to the local carrier.

What happens to unused traffic when the package runs out?

Just eSIM data packages are only valid within the term and data volume specified at purchase. When the validity period expires, the remaining traffic is canceled.

Can I use my phone as a hotspot to share traffic?

Yes, we do not limit traffic sharing to other devices. This is especially relevant when sharing traffic with a laptop or a device that does not support eSIM.

Instructions

How do I install and set up an eSIM on my iOS device with the QR Code?

For successful installation and activation of your eSIM make sure that:

  • Your device is eSIM compatible and network unlocked.
  • You have stable connection, preferably WiFi.

Preparation

Open the message containing QR code.

Attention: please print the code or use a different device to display the QR code. You should scan the code with the device you want to install the eSIM on.

Attention: do not remove the eSIM, if you intend to top it up in the future.

Installation

Go to SettingsCellular (or Mobile Data).

Tap Add Cellular Plan or Add Mobile Data Plan or Add eSIM.

Step 1
Step 2

To scan your eSIM QR code use the printed QR code or another device than displays the QR code.

Step 3
Step 4

Tap «Activate eSIM».
In this case, activation does not mean the beginning of the package expiration date. It is a technical operation to install the settings on your device.

Step 5
Step 6

Label the new eSIM, preferably mentioning the country: e.g. Just eSIM Spain.

Under the Default Line page, select your eSIM for cellular data only.

Now you can see your new eSIM below your Cellular Data or Mobile Data Plans.

Select your primary SIM as Default line. Thereby, you will continue using your plastic SIM for incoming calls and SMS via iMessage and FaceTime.

Step 7
Step 8

If you are already in the country which you have purchased the eSIM for, turn it on as the primary data source and activate data roaming. We recommend that you temporarily disable data roaming for the home SIM card.

Step 9
How do I install and set up an eSIM on my iOS device manually?

For successful installation and activation of your eSIM make sure that:

  • Your device is eSIM compatible and network unlocked.
  • You have stable connection, preferably WiFi.

Preparation

Open the message containing QR code.

Attention: please print the code or use a different device to display the QR code. You should scan the code with the device you want to install the eSIM on.

Attention: do not remove the eSIM, if you intend to top it up in the future.

Installation

Go to SettingsCellular (or Mobile Data).

Tap Add Cellular Plan or Add Mobile Data Plan or Add eSIM.

Step 1
Step 2

Select «Use QR Code», then tap "Enter details Manually".

Step 3
Step 4

Copy the settings and paste them into the proper fields. Then tap "Activate eSIM". Just eSIM will be installed on your device.

In this case, activation does not mean the beginning of the package expiration date. It is a technical operation to install the settings on your device.

Step 5
Step 6

Label the new eSIM, preferably mentioning the country: e.g. Just eSIM Spain.

Under the Default Line page, select your eSIM for cellular data only.

Now you can see your new eSIM below your Cellular Data or Mobile Data Plans.

Select your primary SIM as Default line. Thereby, you will continue using your plastic SIM for incoming calls and SMS via iMessage and FaceTime.

Step 7
Step 8

If you are already in the country which you have purchased the eSIM for, turn it on as the primary data source and activate data roaming. We recommend that you temporarily disable data roaming for the home SIM card.

Step 9
How do I install an eSIM on my Samsung Galaxy S20/S21 series device by scanning the QR Code?

First of all, you must check the following items in order to guarantee that you are able to successfully install and set up your eSIM:

  • Your device needs to be eSIM compatible and network unlocked.
  • You have a stable connection, preferably WiFi.

Preparation

Open the message containing QR code.

Attention: please print the code or use a different device to display the QR code. You must scan the code with the device you want to install the eSIM on.

Attention: do not remove the eSIM, if you intend to recharge it in the future.

Installation

Go to your Settings → Connections

Step 1

Tap on SIM card manager

Step 2

Select Add mobile plan

Step 3

Select «Scan Carrier QR code»

Step 4

Position the QR Code within the guided lines to scan it

Step 5

Once the eSIM plan has been detected, tap on Add

Step 6

When your plan has been registered, select OK to turn on the plan

Step 7

Label the new eSIM, preferably mentioning the country: e.g. Just eSIM Spain.

Turn on eSIM under Mobile Network.

Enable Mobile Data.

Enable Data Roaming.

How do I install an eSIM on my Samsung Galaxy S20/S21 series device manually?

First of all, you must check the following items in order to guarantee that you are able to successfully install and set up your eSIM:

  • Your device needs to be eSIM compatible and network unlocked.
  • You have a stable connection, preferably WiFi.

Preparation

Open the message containing QR code. It will be followed by the SMDP address and the Activation Code, which are required for manual activation of the eSIM.

Attention: please print the code or use a different device to display the QR code. You must scan the code with the device you want to install the eSIM on.

Attention: do not remove the eSIM, if you intend to recharge it in the future.

Installation

Go to your SettingsConnections

Step 1

Tap on «SIM card manager»

Step 2

Select «Add mobile plan»

Step 3

Select «Scan Carrier QR code»

Step 4

Select «Enter the code instead»

Step 5

Copy the settings and paste them into the proper fields. Then tap "Connect". Just eSIM will be installed on your device.

In this case, the activation does not mean the beginning of the package expiration date. It is a technical operation to install the settings on your device.

1

Label the new eSIM, preferably mentioning the country: e.g. Just eSIM Spain.

Turn on eSIM under Mobile Network.

Enable Mobile Data.

Enable Data Roaming.

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